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Business context
First Thailand assignment: helped bring karaoke and hospitality concepts on Koh Samui from pre-opening into full daily operations.
Feb — Aug 2023 · FULL CASE
Natasha Karaoke & Friends of Friends
First Thailand assignment: helped bring karaoke and hospitality concepts on Koh Samui from pre-opening into full daily operations.
ROLE
General Manager · Pre-opening & operations
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My scope
This case separates my personal scope from the wider work of the team, owners, contractors and partners.
WHAT I PERSONALLY LED
Responsibilities, decisions and implementation
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Pre-opening and venue preparation
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Operating model and core business processes
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Recruitment, onboarding and staff training
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Procurement, suppliers, inventory and stocktakes
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Budgeting, expense control, cash discipline and revenue/cost analysis
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Payroll, scheduling and workforce efficiency
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Regulations, checklists and service standards
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Floor, bar and administrative-team oversight
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Reservations, banquets and events
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Menu development, pricing and commercial offers
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Technical condition and contractor coordination
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Sales targets and operating KPI monitoring
OUTCOMES
Reported results
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Project brought from pre-opening to full operations
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Core procurement, financial-control, people-management and daily operating processes established
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Earlier project records reported opening by the end of March 2023 and Google rating around 4.9 during the management period
Historical commercial figures on this page are based on Denis Mironov’s résumé, project materials and personal account. They are presented as reported operating results, not independently audited financial statements.
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