01
Business context
Progressed from a frontline guest role to a central-office territorial commercial role across multiple mass-market, premium and resort venues.
Mar 2019 — Aug 2021 · FULL CASE
Tokyo City / Bakhroma Holding
Progressed from a frontline guest role to a central-office territorial commercial role across multiple mass-market, premium and resort venues.
ROLE
Host → Banquet Manager → Territorial Banquet Manager
02
My scope
This case separates my personal scope from the wider work of the team, owners, contractors and partners.
WHAT I PERSONALLY LED
Responsibilities, decisions and implementation
01
Worked across Tokyo-City, Bakhroma, Cristal, Villa Verde, Captain Morgan Park Hotel and off-site catering
02
B2C and B2B banquet sales
03
Events for up to 200 guests
04
Venue openings and pre-opening participation
05
Banquet-team organisation and supervision
06
Guest-flow standards and host-team training
07
Premium Cristal opening: pre-opening, service standards, onboarding and service-quality control
08
Additional delivery-service work during the pandemic: high-volume order processing, 1C, sales and customer service
OUTCOMES
Reported results
01
Events managed from RUB 6,000 to RUB 1.5M
02
Earlier records also note participation in a record day of 12,500 delivery orders
03
Built practical pre-opening and premium-service experience across multiple venues
Historical commercial figures on this page are based on Denis Mironov’s résumé, project materials and personal account. They are presented as reported operating results, not independently audited financial statements.
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