Four core automation patterns for this operating system. Each flow shows where AI acts, where business rules apply and where human approval remains mandatory.
These are implementation patterns, not claims that a specific company already uses the system. They must be adapted to the actual software stack, permissions, data and policies before launch.
Guest inquiry arrives
→Reservation agent checks rules and context
→Exception goes to staff; standard case gets response
→Booking status is written to CRM/PMS
Upcoming arrival detected
→Concierge selects approved relevant offers
→Guest receives personalized options
→Accepted request is routed to operations
Guest reports an issue
→AI classifies urgency and department
→Critical cases require human acknowledgement
→Task is tracked until closure and guest update
PMS, booking and sales data is collected
→Revenue agent compares pace, occupancy and segments
→Anomalies and opportunities are highlighted
→Executive dashboard receives a decision-ready summary